Customer Service Policies

100% Satisfaction Guarantee:

Our ultimate goal is to have satisfied Newport Flavours customers. Nothing makes us more happy than if you’re happy. Our staff is confident that you will be delighted with our products. For more than 25 years, we have continually improved our product lines. If you are unsatisfied for any reason or have any questions about the proper usage of our products, please contact us at newportflavours@gmail.com or call 714-744-3700 and we will be happy to assist you.

Please take a moment to read the following policies on orders, returns, and shipping.

Returns:

Contact Newport Flavours (714-744-3700) prior to returning any product to get a Return Authorization Number. A grace period is given within 7 days of receipt of our products for returns. No returns will be authorized after the 7 day grace period. All returned products must have a Return Authorization Number posted on the outside of the package near the shipping label. Packages without a Return Authorization Number may be routed incorrectly causing delays.

Processing:

Newport Flavours makes every effort to ship all orders within 3-5 business days, excluding weekends, and holidays. Orders may be delayed due to inventory shortages, or increased order volume. Please check on product availability prior to placing an order, if expedited delivery is required.

Expidite Fee:

Newport Flavours offers an expedite fee on any product that we produce. The standard expedite fee is $25.00 on orders up to $100.00 and 25% on orders over $100.00. Expedited orders will ship out within 2 business days of receipt.

Shipping:

All orders are shipped via UPS or United States Postal Service (USPS).

COD Shipping:

We do not ship COD (Cash on Delivery).

Payment Methods:

We accept Visa, MasterCard, American Express, Discover, and Pay Pal. We also welcome payment by cashiers check or money order. Merchandise will not be processed or shipped until payment is received (No personal checks will be accepted).

Receiving Damaged Merchandise:

If you receive merchandise that is damaged, please contact the Newport Flavours Customer Service Department (714-744-3700) as soon as possible to report the damage. Upon receipt of shipment our office is required to file each claim, per the procedures of the transportation companies.

Please note: The transportation company will require inspection of the packaging and contents. Therefore, all original packaging must be held for inspection. Detailed digital photographs, showing the box, packaging materials, and the said-damage may also be acceptable as evidence for claim purposes.

Insured Shipping UPS and USPS Express shipments are only insured up to $100.00. If additional shipping insurance is required, please inform us when placing the order online within the Comments Sections.

Package Tracking:

Newport Flavours recommends that customers track their packages during shipment. We email tracking numbers daily after they are picked up by the carrier. If your product is delivered to the wrong address or is lost by the carrier, the tracking information will help aid in the recovery of the package. The carrier is responsible for locating lost and/or misplaced merchandise.

All Sales Are Final:

We guarantee the quality of all Newport Flavours products. If there is a issue or an error in the manufacturing process of a product, we will gladly resolve or replace an inadequate product. However, we do recommend that customers who are unfamiliar with our products, should order smaller quantities to test prior to making a large order. Although mistakes happen, we are required to destroy returned merchandise for our established health and safety programs. We may replace the item at our discretion, however, the customer is responsible for shipping charges.

 Taste Discrepancy:

No refunds are issued for products returned based on personal taste preferences. All complaints will be submitted to our Quality Control Department for testing by the Lot that the product was produced in.

Refused Packages:

All orders where delivery is refused by the customer will be billed for all shipping costs plus a  25% disposal fee.

Shipping Costs:

Shipping costs are non-refundable.

Shipment Returns:

Customers will be charged for merchandise that is shipped back to Newport Flavours due to an incorrect address (if provided by the customer) or unclaimed returned packages. Authorized returns are subject to a  25% disposal fee, all shipping costs are the responsibility of the customer. If reshipment of unclaimed returned packages is desired, additional shipping costs will be applied.

Disclaimer(s)

Information provided on Newportflavours.com regarding the use of any products DOES NOT constitute a doctor-patient relationship between you and any person affiliated with Newportflavours.com. You should not use the information on Newportflavours.com for diagnosing or treating a health problem or disease, or for prescribing medication or other treatment. You should always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal or homeopathic supplement, or adopting any treatment for a health problem.  Information and statements regarding dietary supplements, or natural and organic products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent disease.